- Audit and assessment
- Consultancy for the implementation of effective and efficient processes and IT systems
- Training
Services cover the following subjects:
Information Security
- Planning and implementation of effective and efficient processes for the information security
- Support for the technology and vendor selection and related project management, according to the business and technical requirements for information security
- Support for ISO/IEC 27001 certification
- Planning and implementation of Business Continuity Plans and Disaster Recovery sites, also according to BS 25999 and BS 25777 requirements
- Audit and assessment against best practices as COBIT
- Support for the enforcement Italian legal requirements and sectorial standards (Personal Data Protection Law, banking regulations, etc)
Quality management
- Planning and implementation of effective and efficient processes for the quality management
- Support for the technology and vendor selection and related project management, according to the business and technical requirements for quality management
- Support for ISO 9001 certification
- Improvement of Contact Center, Call center and Service Desk processes, according to UNI 11200 standard
- Support for the enforcement Italian legal requirements and sectorial standards
- IT Management system
- Planning and implementation of effective and efficient processes for the IT Service Management, including sourcing strategies definition and implementation
- Support for the technology and vendor selection and related project management, according to the business and technical requirements for IT service management
- Support for ISO/IEC 20000-1 certification
- Support for processes improvement according to ITIL, Cobit, CCMI and SPICE (ISO/IEC 15504)
- Support for the enforcement Italian legal requirements and sectorial standards (e-commerce normatives, Dlgs 82/2005 and technical requirements for document management and certified e-mail, etc.)